Policies
Please review the policies below before scheduling or participating in Apex Concierge Care services.
At Apex Concierge Care, we believe transparency builds trust. These policies are designed to clearly explain our services, scheduling practices, privacy commitments, and client expectations so you can feel informed and confident before working with us.
Please review the policies below. If you have any questions, we're always happy to help.
Apex Concierge Care
Client Service Agreement & Informed Consent
This Client Service Agreement ("Agreement") is entered into between Apex Concierge Care ("Company") and the undersigned Client.
Purpose of Services
Apex Concierge Care provides private-pay concierge healthcare consulting, patient education, caregiver support, healthcare organization, wellness education, and personalized wellness planning services designed to help individuals and families better understand, prepare for, and navigate healthcare and wellness decisions.
Services are educational and consultative in nature and are individualized based on each client's unique goals and circumstances.
Scope of Services
Services may include, but are not limited to:
Healthcare organization
Medical appointment preparation
Healthcare navigation consultations
Family caregiver education
Surgery preparation planning
Hospital-to-home planning
Personalized wellness planning
General wellness education
Assistance understanding healthcare resources
Review and organization of healthcare information
Educational support related to wellness services
Services may be provided virtually or through in-home concierge consultations, depending on the service selected and geographic availability.
Concierge Wellness Services
Apex Concierge Care also provides educational wellness planning and facilitates access to concierge wellness services offered in collaboration with licensed medical providers through the Hydreight platform.
The Company does not independently diagnose medical conditions, prescribe medications, order treatments, or determine medical eligibility for wellness therapies.
All medical evaluations, prescribing decisions, and treatment approvals are made solely by the independent licensed healthcare provider affiliated with Hydreight.
Scheduling a Wellness Planning Session does not guarantee approval for or receipt of any wellness service.
Services Not Provided
Apex Concierge Care does not provide:
Emergency medical services
Medical diagnosis
Medical treatment
Medication prescribing
Physician services
Skilled nursing services
Home health services
Physical, occupational, or speech therapy
Mental health counseling
Emergency transportation
Medical decision-making on behalf of clients
Clients experiencing a medical emergency should immediately call 911 or seek emergency medical care.
No Substitute for Medical Care
Services provided by Apex Concierge Care are intended to supplement—not replace—the care provided by physicians, hospitals, licensed healthcare providers, therapists, pharmacists, and other healthcare professionals.
Clients remain responsible for obtaining appropriate medical evaluation, treatment, follow-up care, and emergency services when necessary.
Virtual Consultations
Virtual consultations are provided using electronic communication platforms.
Although reasonable safeguards are taken to protect privacy, no electronic communication system can be guaranteed to be completely secure.
Clients acknowledge the limitations of virtual consultations and understand that certain services may be better suited for an in-home or in-person appointment.
In-Home Consultations
Clients requesting in-home services agree to provide a safe and respectful environment for the consultation.
The Company reserves the right to discontinue or reschedule any appointment if the environment is determined to be unsafe or inappropriate.
Travel availability may be limited based on geographic location.
No Guarantee of Outcomes
Apex Concierge Care makes no guarantee regarding:
Medical outcomes
Recovery timelines
Clinical results
Healthcare provider recommendations
Approval for wellness treatments
Individual responses to wellness therapies
Healthcare or wellness decisions
Healthcare and wellness outcomes depend upon numerous factors outside the Company's control.
Client Responsibilities
Clients agree to:
Provide accurate and complete information
Communicate concerns honestly
Follow recommendations provided by their licensed healthcare providers
Seek medical care when appropriate
Maintain responsibility for their personal healthcare decisions
Notify the Company of changes affecting scheduled appointments
Scheduling, Payment & Cancellations
Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.
No-show appointments may be charged the full consultation fee.
Services are private-pay and are generally not reimbursable through insurance.
Payment is due according to the Company's current fee schedule.
Confidentiality & Privacy
Apex Concierge Care maintains the confidentiality of client information in accordance with applicable laws and professional standards.
Client information may be shared with trusted third-party service providers, including scheduling, payment processing, secure communication platforms, or collaborating healthcare providers, only as necessary to provide requested services or fulfill legal obligations.
Please refer to the Company's Privacy Policy for additional information regarding data collection, storage, and use.
Educational Materials
All educational materials, worksheets, checklists, digital downloads, guides, and other resources provided by Apex Concierge Care remain the intellectual property of the Company and are intended for the Client's personal, non-commercial use unless otherwise authorized in writing.
Limitation of Liability
To the fullest extent permitted by law, the Company's liability shall be limited to the amount paid by the Client for the services directly related to the claim.
The Client agrees that Apex Concierge Care shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from participation in the Company's services.
Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of New York.
Acknowledgment & Informed Consent
By scheduling an appointment, the Client acknowledges and agrees that:
They have read and understand this Agreement.
They understand the educational and consultative nature of the services provided.
They understand that Apex Concierge Care does not provide medical diagnosis, treatment, or prescribing services.
They understand that wellness services requiring medical approval are evaluated solely by an independent licensed healthcare provider through the Hydreight platform.
They understand that participation in any consultation or wellness planning session does not guarantee eligibility for or receipt of medical wellness services.
They understand that Apex Concierge Care services do not replace appropriate medical care.
They voluntarily choose to participate in the Company's services.
Clients are encouraged to ask questions throughout the consultation process. Apex Concierge Care believes informed patients and caregivers are empowered to make more confident healthcare and wellness decisions in partnership with their licensed healthcare providers.
Privacy Policy
Effective Date: July 2026
Apex Concierge Care ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, educational resources, consultations, wellness planning services, and concierge wellness services.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your personal information.
Information We Collect
Depending on how you interact with Apex Concierge Care, we may collect information including:
Name
Email address
Phone number
Mailing address
Appointment requests
Consultation preferences
Information submitted through website contact forms
Information submitted through appointment scheduling
Information voluntarily provided through intake questionnaires
Documents voluntarily uploaded for consultation preparation
Website usage information
IP address, browser type, and device information collected through analytics tools
We collect only the information reasonably necessary to provide our services, communicate with clients, improve the website, and fulfill business and legal obligations.
How We Use Information
Information may be used to:
Respond to inquiries
Schedule consultations
Deliver healthcare consulting services
Provide personalized wellness planning services
Facilitate concierge wellness services
Communicate before and after appointments
Send requested educational materials and downloadable resources
Improve website functionality and user experience
Maintain business and financial records
Comply with legal and regulatory requirements
Healthcare Consulting & Wellness Services
Apex Concierge Care provides healthcare consulting, patient education, wellness education, and wellness planning services.
Some wellness services are offered in collaboration with independent licensed healthcare providers through the Hydreight platform.
If you choose to pursue concierge wellness services, additional information may be collected directly by Hydreight or its affiliated licensed healthcare providers as part of their independent medical evaluation, documentation, and treatment processes.
Hydreight maintains its own privacy practices governing information collected through its platform.
Medical Information
Clients should avoid submitting sensitive medical information through general website contact forms or unsecured email unless specifically requested.
Certain consultations may involve voluntarily sharing healthcare information or documents to assist with educational services. Such information will be handled with appropriate confidentiality and professional standards.
Submission of information through this website or participation in Apex Concierge Care services does not establish a physician-patient relationship or replace appropriate medical care.
Sharing Information
We do not sell, rent, or trade your personal information.
Information may be shared only when reasonably necessary to:
Process appointment scheduling
Process payments
Provide requested services
Communicate regarding appointments
Coordinate concierge wellness services with collaborating healthcare providers
Comply with legal obligations
Protect legal rights, safety, or property
Trusted third-party service providers may include scheduling platforms, payment processors, secure communication platforms, website hosting providers, analytics providers, and collaborating healthcare organizations.
Third-Party Services
Our website utilizes trusted third-party providers that may collect or process information on our behalf, including services such as:
Squarespace
Acuity Scheduling
Secure payment processors
Email communication platforms
Website analytics services
Hydreight (for applicable wellness services)
Each third-party provider maintains its own privacy policies governing information collected through its services.
Cookies & Analytics
Our website may use cookies, analytics tools, and similar technologies to:
Improve website performance
Understand visitor behavior
Enhance user experience
Evaluate website traffic
Improve educational resources and services
Users may disable cookies through their browser settings, although some website functionality may be affected.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or electronic storage can be guaranteed to be completely secure. By using our website and services, you acknowledge these inherent risks.
Children's Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 18 without appropriate parental or legal guardian involvement.
Your Rights
Subject to applicable law, you may request to:
Access personal information we maintain
Correct inaccurate information
Request deletion of eligible information
Withdraw consent where applicable
Certain information may be retained as required for business, financial, legal, or regulatory recordkeeping purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised effective date.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Apex Concierge Care
careteam@apexconciergecare.com
Terms & Conditions
Effective Date: July 2026
Welcome to Apex Concierge Care ("Company," "we," "our," or "us"). By accessing or using this website, scheduling a consultation, downloading educational materials, using the Apex Wellness Navigator, or otherwise interacting with our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please discontinue use of this website and our services.
Website Purpose
The information provided on this website is intended solely for general educational and informational purposes.
Our website includes information regarding:
Healthcare consulting services
Patient and caregiver education
Wellness education
Personalized wellness planning
Concierge wellness services
Downloadable educational resources
Blog articles
The Apex Wellness Navigator
General healthcare information
Content is designed to help individuals become more informed participants in their healthcare and wellness journeys.
No Medical Advice
Nothing contained on this website should be interpreted as:
Medical advice
Medical diagnosis
Medical treatment
Nursing care
Prescribing recommendations
Emergency medical guidance
Information presented is educational only and should never replace evaluation or treatment by a licensed healthcare provider.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
No Provider-Patient Relationship
Use of this website—including:
Contact forms
Email correspondence
Appointment requests
Downloading resources
Reading blog articles
Completing the Apex Wellness Navigator
Participating in educational wellness planning
does not establish:
A physician-patient relationship
A nurse-patient relationship
A provider-patient relationship
Any other professional healthcare relationship
Professional services are governed separately by the Client Service Agreement & Informed Consent.
Healthcare Consulting Services
Apex Concierge Care provides educational healthcare consulting designed to help clients better understand, organize, and navigate healthcare situations.
Consulting services may include:
Healthcare organization
Medical appointment preparation
Healthcare navigation
Family caregiver education
Surgery preparation
Hospital-to-home planning
Wellness education
Personalized wellness planning
Services are individualized and may vary depending upon client needs.
Concierge Wellness Services
Certain wellness services presented on this website are offered in collaboration with independent licensed healthcare providers through the Hydreight platform.
Apex Concierge Care does not independently determine medical eligibility, prescribe medications, order treatments, or guarantee approval for any wellness service.
All medical decisions regarding concierge wellness services are made solely by the independent licensed healthcare provider affiliated with Hydreight.
Completion of a Wellness Planning Session or the Apex Wellness Navigator does not guarantee approval for any medical wellness service.
Virtual & In-Home Consultations
Consultations may be offered virtually or in-home depending on service type and geographic availability.
Virtual consultations depend upon internet connectivity and electronic communication platforms.
In-home consultations may be limited by travel distance, scheduling availability, and safety considerations.
The Company reserves the right to modify or discontinue in-home availability at its discretion.
Educational Resources
Educational materials available through this website—including downloadable worksheets, checklists, planning guides, blog articles, and the Apex Wellness Navigator—are intended solely for informational and educational purposes.
These resources should not be interpreted as individualized healthcare recommendations or medical advice.
Apex Wellness Navigator
The Apex Wellness Navigator is an educational tool designed to help visitors explore wellness services that may align with their interests and goals.
Navigator results:
are informational only;
are not medical advice;
are not diagnostic;
do not establish eligibility for treatment; and
do not replace evaluation by a licensed healthcare provider.
Service Availability
Descriptions of services are provided for informational purposes only.
Availability may vary based upon:
Geographic location
Scheduling availability
Professional judgment
Applicable laws
Licensing requirements
Medical eligibility (where applicable)
Collaboration with third-party providers
The Company reserves the right to modify, suspend, or discontinue services without prior notice.
User Responsibilities
By using this website, you agree:
To provide accurate information.
To use the website only for lawful purposes.
Not to interfere with website functionality.
Not to attempt unauthorized access to website systems or data.
Not to misuse educational materials or downloadable resources.
Intellectual Property
All website content—including but not limited to:
Logos
Branding
Website design
Text
Graphics
Images
Educational materials
Downloadable worksheets
Checklists
Blog articles
Guides
Digital downloads
The Apex Wellness Navigator
Videos
Documents
is the exclusive intellectual property of Apex Concierge Care unless otherwise stated.
Content may not be copied, reproduced, distributed, modified, republished, sold, or used for commercial purposes without prior written permission.
Educational downloads are provided for personal, non-commercial use only.
Third-Party Services & Links
Our website may utilize or link to third-party services including scheduling platforms, payment processors, wellness platforms, analytics providers, and external educational resources.
These services maintain their own Terms of Service and Privacy Policies.
Apex Concierge Care is not responsible for the content, availability, security, or privacy practices of third-party services or websites.
Disclaimer of Warranties
This website and all content are provided on an "as is" and "as available" basis.
The Company makes no warranties regarding:
Accuracy or completeness of information
Website availability
Continuous functionality
Freedom from errors or interruptions
Suitability of information for any particular purpose
Medical outcomes
Wellness outcomes
Approval for concierge wellness services
Limitation of Liability
To the fullest extent permitted by law, Apex Concierge Care, its owners, officers, employees, contractors, affiliates, collaborators, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
Use of this website;
Use of educational resources;
Participation in consultations;
Participation in wellness planning;
Reliance upon website information;
Inability to access the website;
Errors or omissions in website content; or
Decisions made by independent healthcare providers regarding concierge wellness services.
Users assume full responsibility for decisions made based upon educational information provided through the website or consultations.
Indemnification
You agree to defend, indemnify, and hold harmless Apex Concierge Care and its owners, employees, contractors, affiliates, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from:
Your use of this website;
Your violation of these Terms;
Your misuse of educational materials; or
Your violation of applicable laws.
Privacy
Use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New York without regard to conflict-of-law principles.
Changes to These Terms
Apex Concierge Care reserves the right to modify these Terms & Conditions at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website following publication of revised Terms constitutes acceptance of those changes.
Contact Information
Apex Concierge Care
careteam@apexconciergecare.com
Questions regarding these Terms & Conditions may be directed to the contact information above.
Cancellation & Payment Policy
Effective Date: July 2026
At Apex Concierge Care, we value your time and are committed to providing personalized, high-quality service for every client. The following policies help ensure appointments remain available for all clients while allowing us to prepare thoughtfully for each consultation.
Payment
All Apex Concierge Care services are private-pay.
Payment is due at the time of scheduling unless otherwise noted.
We accept payment through our secure online scheduling platform.
Healthcare consulting services are generally not reimbursable through insurance. If you plan to seek reimbursement through another source, please consult that organization directly regarding eligibility.
Cancellation Policy
We understand that schedules change.
Appointments canceled or rescheduled at least 24 hours before the scheduled appointment time may be changed without penalty.
Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.
Missed Appointments (No-Shows)
Clients who fail to attend a scheduled appointment without prior notice may be charged the full appointment fee.
Repeated missed appointments may require prepayment before future appointments can be scheduled.
Late Arrivals
If you arrive late for your appointment, every effort will be made to provide your full consultation.
However, depending on scheduling availability, your appointment may need to be shortened to avoid delaying subsequent appointments.
Appointments shortened due to late arrival will be billed at the full scheduled rate.
Virtual Consultations
Clients scheduling virtual consultations are responsible for:
Joining the appointment at the scheduled time.
Having a reliable internet connection or telephone service.
Using a private location whenever possible.
Testing their device before the appointment begins.
If technical difficulties occur, every reasonable effort will be made to reconnect or reschedule the consultation.
In-Home Concierge Consultations
In-home services are available within our designated service area and are subject to scheduling availability.
Clients are asked to provide:
A safe and respectful environment.
Reasonable parking access when available.
Any information necessary to locate the residence before the appointment.
Apex Concierge Care reserves the right to discontinue or reschedule an in-home consultation if the environment is determined to be unsafe or inappropriate.
Wellness Planning Sessions
Personalized Wellness Planning Sessions are educational consultations designed to help clients better understand available wellness services.
These sessions do not include medical evaluation, diagnosis, prescribing, or treatment approval.
If you decide to move forward with concierge wellness services, a separate medical evaluation and approval by an independent licensed healthcare provider through the Hydreight platform will be required.
Concierge Wellness Services
Appointments for concierge wellness services may be subject to additional scheduling requirements established by Hydreight and the supervising licensed healthcare provider.
Medical eligibility and treatment approval are determined solely by the licensed healthcare provider and cannot be guaranteed by Apex Concierge Care.
Refund Policy
Consultation fees compensate for the professional time reserved specifically for your appointment.
Completed consultations are generally non-refundable.
Refund requests resulting from scheduling errors, duplicate payments, or exceptional circumstances will be reviewed individually.
Questions
If you have questions regarding scheduling, payment, cancellations, or consultation options, we're happy to help.
Apex Concierge Care
careteam@apexconciergecare.com